Nairobi, Kenya, February 1, 2012: Nokia, the global mobile phone manufacturer, has announced the launch of a new 12-month warranty program which allows consumers who purchase phones in East Africa, access to after-sales support across the region.
The new warranty programme, covering Kenya, Uganda or Tanzania, avails a combination of online, 24-hour care exchange and repair services to customers across East African borders. “Customers can now benefit from expanded care support at any of our care centres in Kenya, Uganda and Tanzania, and can expect support from Nokia specially-trained technicians. What’s more, only genuine parts are used in the repair of devices”, said Brenda Okwiri, Head of Care Channels, Nokia East Africa.
She added: “A passion for innovation and customer care underpins Nokia’s offering to the market. To cater for rural markets, Nokia has signed up over 50 collection points across Kenya, Uganda and Tanzania, where one can drop off devices for repair. If within the warranty period, Nokia also offers to cover courier costs. We believe this new East Africa wide warranty will benefit our valued consumers across the region.”
In July 2011, Nokia launched the first Business to Business (B2B) and VIP care centre in Nairobi, which enables business partners to drop off their devices for service within a shorter period of time to facilitate business continuity in their operations.
Nokia care centres across East Africa also serve as collection points for old phones and accessories that consumers may want to dispose of responsibly.
Nokia currently operates the world’s largest voluntary mobile device recycling scheme with drop-off points in over 5,000 Nokia care points around the world. In November 2011, Nokia launched a sustainability awareness campaign in Kenya in which the importance of reducing e-waste was emphasised. In Kenya, Nokia care centres are also equipped with services to help customers determine whether their phone is a genuine Nokia device. The SMS Warranty check service will soon also be available in Uganda and Tanzania.